Dondy
Dondy is a WhatsApp marketing and automation platform tailored for Shopify eCommerce brands. It integrates directly with stores to enable automated messaging via the WhatsApp Official API, focusing on sales recovery, customer retention, and support. The tool supports over 30,000 brands and holds a 4.9 rating from 931 Shopify App Store reviews as of October 2025.
Key features include abandoned cart recovery, which sends personalized messages with offers to reclaim up to 40 percent of lost sales. Retention campaigns use AI to engage customers and promote repeat purchases. Upsell campaigns deliver targeted product recommendations based on preferences. Automation flows cover order updates, review collection via integrations like Loox and Judge.me, and welcome sequences. Marketing broadcasts allow scheduled sends to segmented audiences, including COD confirmations.
AI support provides unlimited agents for handling queries, reducing response times by over 80 percent. A WhatsApp button embeds on stores for direct chats, continuing marketing in conversations. Opt-in and opt-out tools ensure GDPR compliance. The platform complements email and SMS with 98 percent open rates and supports scaling from WhatsApp Business to API.
Competitors include AiSensy, which offers broader API access but lacks deep Shopify-specific automations, leading to longer setups. Wati emphasizes team collaboration with advanced chatbots, though its pricing tiers start higher for basic eCommerce needs. Interakt provides strong CRM ties but requires more customization for flows compared to Dondys plug-and-play model. Dondys pricing features starter plans for entry-level use and pro tiers for advanced AI, generally more cost-effective for Shopify-focused brands.
Users appreciate the intuitive interface and responsive support, with Zoom onboarding common. Potential drawbacks involve WhatsApp API limits on message volumes and occasional sync delays during peaks. For implementation, begin with cart recovery testing, monitor dashboard metrics, and expand to full campaigns based on performance data.
Video Overview ▶️
What are the key features? ⭐
- Abandoned Cart Recovery: Sends personalized WhatsApp messages with offers to recover up to 40 percent of lost sales.
- Retention Campaigns: Uses AI to engage customers and drive repeat purchases through targeted sequences.
- Upsell Campaigns: Delivers product recommendations based on preferences to increase average order value.
- AI Support Agents: Provides unlimited bots for quick query handling, cutting response times by 80 percent.
- Automation Flows: Builds custom sequences for order updates, reviews, and welcomes integrated with Shopify.
Who is it for? 🤔
Examples of what you can use it for 💭
- Shopify Store Owner: Recovers abandoned carts by sending timely personalized offers via WhatsApp to boost conversions.
- ECommerce Marketer: Runs retention campaigns with AI to encourage repeat buys and increase customer lifetime value.
- Customer Support Lead: Deploys unlimited AI agents to resolve queries quickly and reduce manual response burdens.
- Product Manager: Collects reviews through integrated flows with tools like Loox to gather feedback post-purchase.
- Sales Director: Broadcasts segmented upsell messages to drive revenue from existing customer preferences.
Pros & Cons ⚖️
- High open rates
- Easy Shopify setup
- Strong ROI gains
- Responsive support
- API volume limits
- Initial flow tweaks
