Inbenta is an advanced conversational AI platform designed to enhance customer experience through intelligent automation. To that end, it offers various services — including a Chatbot that can handle complex customer inquiries autonomously, Search functionality that allows users to easily find relevant content, and Knowledge Management to efficiently organize and access company information.

In addition, there is a Digital Instructor for step-by-step product tutorials and a Case Management system named Benti for optimizing customer engagement across multiple platforms.

Inbenta’s AI platform is tailored for various use cases such as Customer Service, Marketing & Sales, IT Helpdesk, HR, and more — across different industries like Banking, E-Commerce, Healthcare, Government, and Insurance, among others.

It leverages Proprietary AI to understand the true intent behind user queries, reducing the need for agent intervention, and improving service speed and accuracy.

Inbenta is designed to lower costs, simplify IT management, and provide self-service options — thus improving the overall customer journey and experience at scale.