Alhena

Alhena AI is a hallucination-free platform that deploys AI agents for e-commerce customer support and shopping assistance. It automates inquiries across channels, drives conversions, and maintains high CSAT scores equivalent to human agents. The tool integrates with platforms like Shopify and Zendesk, enabling seamless escalations and real-time analytics.

Core features include the AI Shopping Assistant for guided product discovery and the AI Customer Support Assistant for query resolution. Natural Language Processing analyzes intent, tone, and context to deliver accurate, brand-aligned responses. Zero hallucination ensures all outputs draw from verified content, achieving deflection rates over 80% while minimizing ticket reopens to under 4%.

Performance metrics from users show 43% workload reductions, response times dropping from 40 to 1 minute, and AOV increases up to 30%. It supports over 90 languages and omnichannel interactions, including voice AI. Setup completes in under 48 hours without developer involvement.

Competitors like Gorgias excel in helpdesk integrations but lag in proactive shopping guidance. Zendesk AI offers robust enterprise tools yet requires more configuration time. Ada matches in automation but falls short on revenue-focused features like real-time nudges.

Pricing follows a usage-based model starting at $1 per conversation, with a free tier for 50 monthly interactions and enterprise custom options. Analytics provide insights into conversion uplifts and resolution rates. For implementation, brands upload knowledge bases and test in low-volume scenarios to optimize deflection.