CoCo AI
CoCo AI is an AI driven WhatsApp marketing tool for Shopify stores that automates customer interactions and sales recovery.
It connects via the WhatsApp Business API to send personalized messages, including abandoned cart reminders and welcome series, using data from Shopify’s backend. The app supports 96 languages through automatic translation and includes features like the AI Sales Assistant for product recommendations and real time ROI tracking in its dashboard. Integrations require no code, with setup through the Shopify app store linking to Meta’s manager. Campaigns comply with GDPR standards for opt ins and data handling.
Key functionalities cover marketing automations, such as newsletters and offers, alongside support for 24/7 queries on orders and tracking. The Live Chat Bubble redirects site visitors to WhatsApp, while Pop Up Integrations collect subscribers from emails or social without manual input. Users report average revenue increases of 15 percent and reduced support loads by similar margins, based on app store reviews from 2025. Technical aspects involve AI processing for context aware responses, pulling inventory and order details dynamically.
Compared to DonDy, CoCo offers stronger multilingual focus but fewer omnichannel options. BiteSpeed provides broader chat tools across messengers, yet CoCo’s WhatsApp specificity yields higher engagement rates per user feedback. Pricing includes a free Light tier with shared resources, escalating to monthly Pro plans for unlimited use, generally lower entry than competitors for small stores.
Positive elements include seamless setup and quick ROI visibility. Drawbacks involve potential over reliance on WhatsApp user bases and minor template rigidity. A notable element is the 98 percent open rate on messages, driving unexpected conversion lifts in global markets.
Test the app on a single product line first, review dashboard metrics after 10 interactions, and refine messages based on response data for optimal results.
What are the key features? ⭐
- AI Cart Recovery: Sends personalized WhatsApp reminders to reclaim abandoned carts and boost sales completion rates.
- AI Sales Assistant: Provides 24/7 multilingual support in 96 languages, answering queries and recommending products from Shopify data.
- Smart Opt-in Tools: Collects subscriber numbers via pop-ups and links from websites, emails, or social media without friction.
- Real-time Dashboard: Tracks subscriber growth, engagement, and ROI from campaigns in one centralized view.
- GDPR Automations: Ensures compliant message flows for welcome series, newsletters, and promotions using pre-built templates.
Who is it for? 🤔
Examples of what you can use it for 💭
- Store Owner: Uses AI Cart Recovery to send timely WhatsApp nudges that recover 10 to 15 percent of lost sales from abandoned checkouts.
- Marketer: Leverages GDPR Automations for compliant newsletters and offers, growing subscriber lists via smart opt-ins on social channels.
- Support Lead: Deploys the AI Sales Assistant to handle 24/7 queries in 96 languages, cutting response times and support ticket volume.
- E-commerce Manager: Monitors the Real-time Dashboard to analyze campaign ROI and tweak strategies based on engagement data.
- Global Seller: Integrates Pop Up Tools to collect numbers from website traffic, enabling personalized welcome messages for new visitors.
Pros & Cons ⚖️
- Easy setup process
- High open rates
- Multilingual support
- Template limits
