Gladly Sidekick

Gladly Sidekick is an innovative AI and automation platform designed to enhance personalized self-service experiences for customers. It operates harmoniously with Gladly Hero, a customer service platform that provides personalized agent-assisted support.

Sidekick leverages generative AI to handle a wide range of customer service tasks, from answering common queries to processing transactions like returns, exchanges, and more, all with a personal touch. The platform is part of Gladly’s mission to integrate AI into customer service, allowing for more efficient self-service options that retain a personal connection with customers, thereby improving customer satisfaction and loyalty.

As a complement to Gladly Sidekick, Gladly offers Hero AI, aimed at empowering customer service agents by providing AI-driven recommendations, summarizing customer conversations, and enhancing response quality, all at scale. This dual approach enables brands to not only automate routine service tasks but also to deliver highly personalized service through their human agents.

By combining AI automation with human insight, Gladly’s platforms strive to streamline customer service operations, reduce the workload on agents, and, most importantly, foster a more personal and engaging customer service experience. This is part of Gladly’s broader vision of creating a loyalty economy where advanced AI capabilities and human connection work together to revolutionize customer service.