Lorikeet

Lorikeet is an AI platform that builds universal concierges for customer support, resolving complex issues across chat, email, voice, SMS, and SDK channels. It integrates with systems like Zendesk and Stripe to execute workflows, following company SOPs for actions such as processing refunds or rescheduling appointments.

The tool achieves 97 percent accuracy in resolutions, leading to 97 percent faster handling and 30 percentage point improvements in CSAT scores. Lorikeet escalates unresolved cases to human teams with complete context, ensuring seamless handoffs.

Pricing operates on a per-successful-resolution basis, with plans including Starter for low-volume chat and email, Growth for higher volumes, and Enterprise for multi-channel custom needs.

Competitors include Zendesk for broad ticketing and Intercom Fin for messaging focus, but Lorikeet stands out in multi-step automation. Users report strong performance in fintech and healthtech, with examples like upgrading insurance policies or shipping medications express. Setup requires defining workflows, typically taking one to two weeks.

The architecture uses intelligent graphs to manage business logic, supporting multi-conditional judgments. The funding of $35 million in August 2025 supports global expansion. For implementation, map SOPs thoroughly and monitor initial resolutions to refine performance.