Fin by Intercom

Fin is an AI chatbot developed by Intercom, which specializes in customer communication platforms. It is designed to enhance customer support through intelligent, automated conversations.

To that end, Fin includes an AI-powered chatbot that uses the combination of OpenAI’s GPT-4 and Intercom’s proprietary AI technologies — making it capable of handling complex queries and providing accurate, contextually relevant answers. It operates in multiple languages and uses your support content as a base for its responses.

The tool is easy to set up and integrate without requiring coding skills or complex configurations. This, in turn, makes it accessible for businesses of all sizes. Fin can be customized to target different customer segments and can even include bespoke answers and rich media.

Also, it integrates seamlessly into existing workflows and can be used across various communication channels like WhatsApp, Facebook Messenger, SMS, and more.

What makes Fin really cool is its ability to triage complex issues and pass them on to human support teams — ensuring customers always receive the best experience. The tool can also generate automatic replies, summaries, and fill forms to streamline the support process.

Fin supports conversations in 43 languages and can automatically detect the customer’s language to provide support in their preferred language.