Dialpad

More than a tool for enhancing meetings, Dialpad is made to streamline communication with customers on every channel with its AI-powered customer intelligence platform. As such, the service wants to “completely change how you work” by providing your team and customer conversations with real-time transcription, sentiment analysis, live coaching, predictive CSAT, and more.

Dialpad consists of several parts, including AI Contact Center, which is described as the “world’s most advanced customer engagement platform”; AI Sales Center for outbound sales with live coaching at every step; AI voice – the “world’s smartest business phone system”; and AI Meetings.

All of these are meant to work together to ultimately bring your company’s productivity to the next level, and then some. Or you can buy these solutions separately, whatever fits your needs.

What’s more, the company’s DialpadGPT technology brings along several AI features to the mix — including instant call summaries and in-the-moment coaching for sellers and support agents. That tech, according to Dialpad, was built for business from the ground up and works for every role, industry, and segment. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

Dialpad says, and its pricing confirms this, that its solution is made for small and big businesses alike. Among its customers are such names as LA Chargers, Sacramento Kings, Asana, Randstad, WeWork, TED, Uber, Remax, and Ooredoo, among others.