Netomi

Netomi is a conversational AI platform designed to revolutionize enterprise customer service support. Using sanctioned generative AI and large language models (LLMs), Netomi helps businesses respond more efficiently to customer queries while maintaining brand safety and security.

The platform automatically resolves over 80% of customer service inquiries, significantly reducing resolution times, lowering support costs, and boosting customer satisfaction.

Netomi offers various modes of operation, including autopilot for automatic resolution, copilot for assisting employees with complex requests, and customer insights for analyzing communication for actionable insights.

It also seamlessly integrates with existing customer relation management (CRM) and business systems, and supports interactions across all major customer contact channels — including email, chat, messaging, SMS, social media, search, and voice.

Netomi boasts a goal-driven approach that understands and adapts to unique customer intents, historical contexts, and current sentiments for higher customer satisfaction scores (CSAT).

Finally, the platform is compliant with major regulations like GDPR, HIPAA, and CCPA, and has obtained ISO 27001 Certification, ensuring data privacy and system security for its users.