Podium is an AI-powered platform designed to enhance customer communication, lead generation, and business reputation management. One of its key features is the unified inbox, which consolidates all customer interactions from various channels — such as text messages, web chats, and social media — into a single location. This makes it easy for businesses to manage conversations, automate responses, and provide quick customer support — all while keeping a record of communication history for each customer.

Podium also excels at AI-driven lead generation and sales conversion. It can capture leads through website forms, social media, and messaging apps — while automating responses to inquiries via AI Instant Answers. Furthermore, the AI-driven sales assistant works 24/7, enabling businesses to convert leads even outside of working hours.

Podium also offers review management tools with built-in integrations to platforms like Google and Facebook — allowing businesses to easily solicit, monitor, and respond to customer reviews. For instance, it can send automated follow-ups to customers, encouraging them to leave positive feedback, which helps improve online visibility and credibility. As you can imagine, these AI-powered review responses are there to aid in maintaining a positive brand image by responding quickly and professionally to customer feedback.

Lastly, we should mention Podium’s SMS-based payments, which is rare among similar platforms. This is meant to allow businesses to collect payments via text messages, providing a seamless method for customers to complete transactions.

Ultimately, the combination of communication, payment, and review management features makes Podium a robust solution for businesses looking to optimize their customer engagement and operational efficiency.