Smartsupp is a customer engagement platform that combines live chat, chatbots, and AI-driven tools to enhance online sales and customer support. Its key feature, Mira AI, is an intelligent shopping assistant capable of learning about a business’s offerings to provide instant assistance, product recommendations, and tailored advice. By addressing up to 80% of customer inquiries, Mira AI allows human agents to focus on more complex issues — thus streamlining operations and boosting customer satisfaction.

The platform’s live chat functionality enables real-time communication with website visitors to foster engagement and personalized interactions. This feature can be particularly beneficial for e-commerce businesses looking to convert visitors into loyal customers by quickly addressing their questions and concerns. In addition, Smartsupp’s chatbots can automate routine customer interactions — ensuring that inquiries are managed even outside of regular business hours.

The platform also offers AI Engage, an AI-driven tool that can send personalized messages to visitors at optimal moments to increase the likelihood of conversions. This proactive approach to customer engagement helps capture leads and guide potential customers through the sales funnel effectively.

Further, Smartsupp’s user-friendly interface and customizable chat widgets make it adaptable to various business needs, allowing for integration with existing systems.

Lastly, we should mention that user reviews have highlighted Smartsupp’s ease of use and effectiveness in enhancing customer communication. On G2, the platform holds a rating of 4.7 out of 5, with users praising its quick setup and the ability to manage customer inquiries from multiple platforms within a single dashboard.

Overall, Smartsupp is a valuable tool for businesses seeking to improve customer engagement and drive online sales.