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Home › Marketing ›

Tidio

Tidio
Tidio Homepage
Categories Marketing
Streamlines customer support with AI-powered chatbots and live chat

Tidio

Tidio is a customer service platform integrating live chat, AI-powered chatbots, and help desk ticketing to streamline communication for over 300,000 businesses. It supports ecommerce, tech, and service industries, offering tools to automate support and boost sales. The platform’s core is Lyro, a conversational AI agent that resolves up to 67% of inquiries using your FAQs and knowledge base, supporting 12 languages. The live chat widget, customizable for brand consistency, enables real-time engagement with features like Live Typing Preview. A multichannel inbox consolidates messages from email, WhatsApp, Instagram, and Messenger. Flows, a no-code automation builder, creates custom conversation paths for lead capture or support.

Lyro answers repetitive queries, freeing agents for complex tasks, and escalates unresolved issues with full context. Setup is quick, requiring a single line of code, and integrations with Shopify, WordPress, and CRMs like HubSpot are seamless. Analytics track visitor behavior and AI performance, aiding data-driven decisions. Tidio’s free plan includes 50 Lyro conversations, with paid plans offering higher limits and advanced features. Compared to Intercom’s Fin, which emphasizes personalization, or Zendesk, with stronger enterprise ticketing, Tidio balances AI automation and affordability for small to medium businesses.

Users praise Tidio’s ease of use and fast setup, often completing it in minutes. The AI’s natural tone and multilingual support are highlights, especially for global businesses. The platform complies with GDPR and CCPA, ensuring data security. However, some report mobile app glitches, missing chats, or slow response times. Billing issues, like unexpected plan upgrades, appear in reviews on Trustpilot. Pricing is competitive for startups but may climb with add-ons, unlike Tawk.to, which is free but less AI-focused.

Tidio’s strength is its all-in-one approach, merging AI and human support without complexity. Small businesses benefit from its scalability, while larger teams may need more robust ticketing like Zendesk. A surprise is its analytics depth, offering actionable insights into customer behavior. For best results, use the 7-day free trial to test Lyro and Flows, monitor analytics for optimization, and check billing settings to avoid surprises.

Tidio Homepage
Categories Marketing

Video Overview ▶️

What are the key features? ⭐

  • Lyro AI Agent: Resolves up to 67% of inquiries using FAQs in 12 languages.
  • Live Chat Widget: Customizable widget for real-time visitor engagement.
  • Flows: No-code builder for automated conversation paths.
  • Multichannel Inbox: Manages email, WhatsApp, Instagram, and Messenger in one dashboard.
  • Analytics: Tracks visitor behavior and AI performance for optimization.

Who is it for? 🤔

Tidio is designed for small to medium-sized businesses, especially in ecommerce, retail, and service industries, looking to streamline customer support without a steep learning curve. It suits teams needing affordable, scalable solutions to automate repetitive inquiries and engage customers in real time, while also benefiting global businesses with its multilingual AI support.

Examples of what you can use it for 💭

  • Ecommerce Owner: Uses Flows to offer discount codes to cart abandoners.
  • Customer Support Team: Leverages Lyro to handle FAQs, freeing agents for complex issues.
  • Marketing Manager: Captures leads with automated chatbots on landing pages.
  • Small Business Owner: Manages Instagram and email queries in one inbox.
  • Global Retailer: Provides support in 12 languages via Lyro AI.

Pros & Cons ⚖️

  • Lyro AI resolves 67% of queries.
  • Customizable chat widget.
  • Multichannel inbox saves time.
  • GDPR and CCPA compliant.
  • Mobile app may miss chats.
  • Add-on costs can add up.

FAQs 💬

What is Tidio's main function?
Tidio combines live chat, AI chatbots, and help desk tools to streamline customer support.
Does Tidio offer a free plan?
Yes, Tidio's free plan includes 50 Lyro AI conversations and basic live chat features.
Can Tidio integrate with my website?
Tidio integrates with Shopify, WordPress, Wix, and more with a single line of code.
How does Lyro AI work?
Lyro uses your FAQs to answer up to 67% of inquiries in a natural, brand-consistent tone.
Is Tidio suitable for small businesses?
Yes, its easy setup and affordable plans make it ideal for small to medium businesses.
Does Tidio support multiple languages?
Lyro AI supports 12 languages, perfect for global customer support.
Can I customize the chat widget?
Yes, you can adjust colors, text, and behavior to match your brand.
Does Tidio comply with data privacy laws?
Tidio adheres to GDPR and CCPA with robust data security controls.
What platforms does Tidio's inbox support?
It manages email, WhatsApp, Instagram, and Messenger in one dashboard.
How long does setup take?
Setup takes minutes, requiring just a code snippet for most platforms.

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Last update: August 7, 2025
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