Chatbase

Published by Dusan Belic on July 10, 2023

Chatbase

Create a ChatGPT-like chatbot for your documents and other data

Chatbase allows anyone to create their own custom chatbot and provide responsive customer support, lead generation, and user engagement.

Powered by OpenAI’s GPT technology, the platform allows users to train their chatbots with specific data — including documents or website content — ensuring personalized and relevant interactions.

The process of setting up a chatbot with Chatbase is straightforward. Users import their data, customize the chatbot’s behavior and appearance, embed it on their website, and optionally integrate it with other tools. You don’t have to write a single line of code in the process.

Chatbase offers automatic retraining, multiple data source integration, advanced analytics, and the ability to customize chatbots to align with a brand’s visual identity. It supports over 80 languages, ensuring broad accessibility and user engagement.

One cool feature we should mention is Chatbase’s ability to create a base prompt that guides the chatbot’s responses based on the chatbot’s identity, purpose, and data source. This ensures that answers provided to users are both relevant and natural — thus enhancing the overall user experience on the website.

The tool can be integrated into websites via a chat widget, iframe, or API for broader applications. This means that everyone, from novice users to experts, can easily add a chatbot to their website and even fine-tune it to fit their needs.

You can start using Chatbase for free and only if it works for you – upgrade to the paid plan.

Chatbase Homepage

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Video Overview ▶️

What are the key features? ⭐

Custom AI chatbots: Create your own chatbot that knows much about your topic using your data, like website content or documents.
Easy to integrate: Whether you want it to pop up like a chat bubble or be part of a page, Chatbase makes this easy without needing to be a tech expert.
No-code setup: The platform is designed so anyone can set up and customize their chatbot by following simple steps, which means you can focus on what your chatbot should do rather than how to build it.
Multilingual support: Your chatbot can talk to people in over 80 different languages. Even if your information is in one language, the chatbot can still chat with users in another.
Integration with third-party tools: Chatbase lets you connect your chatbot with other software and tools like Slack, WhatsApp, and more.

Who is it for? 🤔

Chatbase is designed for a broad market, focusing on businesses and website owners who want to enhance customer interaction through AI chatbots. It is ideal for those looking to provide 24/7 customer support, engage users more interactively, or collect leads efficiently without constant human oversight. The platform's no-code approach makes it particularly appealing to non-technical users, such as small business owners, marketers, and customer service teams. In addition, its support for multiple languages and integration capabilities suggests a global market looking to scale its operations internationally.

Examples of what you can use it for 💭

Use Chatbase to create a chatbot that answers your customers' questions at any time of the day
Set up your chatbot to not just answer questions but also collect information from potential customers
Create chatbots that act as characters or personas to engage with your users
Add your chatbot not just to your website but also to mobile apps or other digital platforms
Have a chatbot trained on your company's documents so your employees can quickly get answers to technical questions

Pros & Cons ⚖️

Allows anyone to create their own chatbot
Different use cases: customer support, onboarding, training, and more
Integration with third-party tools is cool

Sometimes, chatbots will generate wrong answers

FAQs 💬

What exactly does Chatbase do?

Chatbase lets you build and deploy AI agents trained on your business data to answer customer questions, resolve issues, and perform actions like updating subscriptions or scheduling calls.

How easy is it to set up an AI agent?

Setup is straightforward and requires no coding. Upload documents, connect a website or tools like Notion, configure basic instructions, and embed the agent on your site or channels in minutes.

What data sources can I use to train the agent?

You can train on websites (via URL crawling), uploaded files like PDFs or Word docs, Notion pages, raw text, structured Q&A pairs, or real-time integrations with CRMs and other systems.

Can the AI agent take actions beyond answering questions?

Yes, it supports AI actions through integrations such as Stripe, Calendly, Zendesk, Slack, and Zapier, allowing it to update records, book meetings, or trigger workflows.

Does Chatbase support multiple languages?

It detects languages automatically and provides real-time assistance in over 80 languages, making it suitable for global customer bases.

How does it handle complex or unclear customer questions?

The agent uses reasoning capabilities to adapt to conversational styles, tone, or slang, and it escalates tricky issues to human agents based on your natural language rules.

Is there a way to see how well the agent performs?

Advanced analytics track conversations, user feedback, message volume, and insights, so you can identify patterns and continuously improve the agent.

Can I remove Chatbase branding from the chat widget?

Yes, whitelabel options let you remove all Chatbase branding for a fully custom look that matches your brand.

How does Chatbase ensure data security and privacy?

It uses robust encryption, strict compliance standards including GDPR, and refuses unauthorized or sensitive requests to protect your business and customer data.

What makes Chatbase different from basic chatbot builders?

Unlike simple Q&A bots, Chatbase focuses on agentic workflows with reasoning, real-time data syncing, action-taking, and multi-channel deployment for more human-like, outcome-driven support.