Respond.io is an AI powered customer conversation management platform that unifies messaging from multiple channels into a single team inbox. It supports integrations with WhatsApp Business API, Facebook Messenger, Instagram Direct, Telegram, LINE, Viber, WeChat, SMS, email, and live chat. The platform enables teams to manage leads, automate responses, and track customer journeys through its Conversation Led Growth framework. Over 10,000 brands use it, including Toyota and McDonald’s.

Key features include the Team Inbox for centralized access to all conversations, AI Agents for automated drafting and routing, and Native Lead Management for capturing and nurturing prospects. Workflows automate tasks based on keywords or events, such as assigning inquiries to specific agents. Analytics provide insights into response times, channel performance, and engagement metrics. Integrations connect to CRMs like HubSpot, Salesforce, and Zoho CRM, plus e commerce tools like Shopify.

Users report efficient centralization of communications, reducing time spent switching apps. The platform handles high volumes with 99.999% uptime. AI features maintain context across channels, merging histories for seamless handoffs. Broadcast tools send targeted messages to contact lists. Security includes GDPR compliance and ISO 27001 certification.

Competitors include Intercom, which focuses on product led growth with chatbots, and Zendesk, emphasizing ticketing over pure messaging. Freshdesk offers similar omnichannel support but lacks Respond.io’s depth in lead nurturing. Pricing starts with a free 7 day trial and scales by users and active contacts, generally competitive for mid market teams.

Success stories highlight a 9% increase in care visit bookings for Homage via automation, and streamlined operations for Srikandi across 47 branches. Users note quick onboarding and responsive support. Limitations include tag management complexity and regional outbound call restrictions on WhatsApp. For implementation, connect primary channels first, then build workflows aligned with sales processes.