Sapling
Sapling is a language model copilot for customer-facing teams, enabling them to respond twice as fast.
The tool sits on top of CRMs and messaging platforms to provide real-time suggestions — helping sales, support, and success teams more efficiently compose personalized responses. It also generates conversational insights to help coach and prepare teams.
Sapling consists of multiple modules/parts, such as Sapling Suggest, which is used for chat and helpdesk tickets to allow agents to respond more quickly to customer inquiries by simply clicking on suggested responses.
Also, there is Autocomplete Everywhere, which provides smart suggestions across all messaging platforms, enabling agents to compose replies more quickly. Plus, there are Sapling’s snippet macros that allow for quick insertion of common responses.
And that’s just a start, with the complete package offering even more features that make every customer service department much more productive. If you’re looking for such a solution, Sapling may be just the thing you need…
Video Overview ▶️
What are the key features? ⭐
- Integrated: Sapling sits on top of CRMs and messaging platforms and provides real-time suggestions to help sales, support, and success teams more efficiently compose personalized responses. Conversational insights help coach and prepare teams.
- Respond to more customers: Sapling Suggest for chat and helpdesk tickets retrieves relevant responses from a team response bank and allows agents to respond more quickly to customer inquiries by simply clicking on suggested responses. As such, it empowers team members to respond more quickly and manage higher inbound volumes.
- Reduce response and handle time: Autocomplete Everywhere provides deep learning-powered autocomplete suggestions across all messaging platforms, allowing agents to compose replies more quickly. Also, there are Sapling's snippet macros that allow for the quick insertion of common responses.
- Improve grammar and language quality: Sapling catches 60% more language quality issues than other spelling and grammar checkers using a machine learning system trained on millions of English sentences. Ensure professional and consistent communication and avoid embarrassing typos and irritated prospects and customers.
- Increase efficiency and customer satisfaction: Sapling improves productivity by reducing repetitive messaging tasks for customer-facing teams, and faster, higher-quality responses mean happier customers. Manage high volume with real-time human-in-the-loop responses to provide the efficiency benefits of a chatbot without the deadends.
Who is it for? 🤔
Examples of what you can use it for 💭
- Respond to more customers with the same number of people
- Improve grammar and language quality
- Generate personalized responses in seconds
- Reduce response and handle time of customer inquiries
- Increase efficiency and customer satisfaction
Pros & Cons ⚖️
- Makes sure your customer support responds quickly
- It also helps them serve more customers
- Creates a knowledge base for other employees
- On-boarding with integration could take some time (but I guess that's given)
