Cluely AI

Cluely AI is an AI-powered sales assistant that provides real-time guidance during calls, integrating with platforms like Zoom, Google Meet, and Microsoft Teams. It listens to conversations, offers prompts for objection handling, and syncs insights to CRMs like Salesforce and HubSpot. The tool aims to boost sales performance with features like live transcription, document retrieval, and automated follow-up emails.

Key features include Live Objection Handling, which detects client concerns and suggests responses based on uploaded materials. The Smart Follow-Up Generator creates tailored emails post-call, reducing manual work. Call Shadow Mode allows managers to observe and coach reps in real time without joining calls. Win Rate Analytics tracks clarity, engagement, and intent, though it’s still in beta. Document Sync retrieves relevant snippets from sales briefs or PDFs during conversations.

Compared to Gong, Cluely focuses more on real-time support than post-call analytics, while Chorus offers similar coaching but with deeper historical data analysis. Cluely’s pricing, available via a free trial and tiered plans, seems competitive for small to mid-sized teams, though enterprise options may cost more than Chorus or Fireflies.

Drawbacks include occasional issues with accent recognition in its 50+ language support, which can affect global teams. The tool’s effectiveness depends on well-organized documents, and real-time prompts may distract some users. Privacy concerns arise from call data processing, though users can opt out of storage. A surprise feature is its ability to score deals based on buyer intent, helping reps prioritize high-potential leads.

For best results, try Cluely in low-stakes calls to learn its interface. Ensure documents are clear and updated for optimal retrieval. Adjust prompt settings to avoid distraction, and explore the free trial to assess fit for your team.