Serval

Automates IT help desk requests and workflows using AI agents

Serval is an AI-native ITSM platform that integrates help desk, access management, and workflow automation through built-in AI agents. It targets modern IT teams seeking efficiency without overhauling existing systems. The platform supports natural language inputs for task automation and provides tools for request resolution, workflow creation, and operational insights.

Core components include three AI agents. The Requests Agent handles help desk tickets by querying knowledge bases and provisioning access. The Automation Agent generates workflows from descriptions, outputting code manageable via Git. The Insights Agent offers recommendations for process improvements and content updates.

Capabilities cover request resolution, workflow building, ticketing transformation, and access management. Workflow building uses natural language to automate tasks like onboarding. Ticketing features two-way sync with systems such as Jira and an AI Copilot for escalations. Access management includes policy creation, agentic provisioning via SCIM or APIs, and governance views.

Enterprise features ensure scalability and security. Deployment options span cloud, hybrid, and self-hosted. Team segregation provides isolated environments for departments. Governance controls API scopes and approvals. Compliance aligns with SOC 2, HIPAA, and GDPR, supported by SIEM-integrated logs. Security includes role-based access, encryption, and SAML/SCIM.

Competitors like ServiceNow offer broader suites but require more configuration. Jira Service Management excels in project tracking yet lags in AI automation speed. Serval’s pricing requires contact, generally scaling by users and features, competitive for mid-sized enterprises. Users appreciate quick resolutions and ease, though initial customization demands time. Test integrations with current tools before full adoption to verify fit.

Homepage Screenshot 📸

Video Overview 🎬

What are the key features? ✨

Requests Agent: Handles help desk tickets and provisions access using knowledge base data.
Automation Agent: Builds workflows from natural language descriptions with code output.
Insights Agent: Suggests optimizations for workflows and knowledge base content.
AI Copilot: Assists in resolving escalated tickets with solution proposals.
Access Policies: Creates customizable rules for approvals and time-limited permissions.

Who is it for? 🤔

Serval suits IT leaders and support teams in mid-sized to large enterprises who juggle high ticket volumes and seek AI-driven efficiency without disrupting current setups. It's ideal for those tired of manual workflows in tools like Jira, wanting natural language automation that scales securely across departments like HR and security, empowering non-coders to build reliable processes while keeping engineers in the loop via Git.

Examples of what you can use it for 💡

IT Support Specialist: Resolves routine tickets like password resets automatically via the Requests Agent.
Workflow Admin: Describes onboarding flows in plain text for instant code generation and deployment.
Security Analyst: Manages access requests with timed policies and auto-deprovisioning.
Team Lead: Uses Insights Agent to refine knowledge bases and spot process gaps.
Help Desk Manager: Syncs tickets bidirectionally with Jira for gradual migration.

Pros & Cons ⚖️

Lightning fast ticket loads
Natural language workflows
Strong compliance tools
Easy third-party sync

Demo-only pricing info
Setup needs IT know-how

FAQs 💬

What makes Serval different from traditional ITSM tools?

Serval uses AI agents for natural language automation, unlike rule-based systems that require manual configuration.

Can Serval integrate with my existing ticketing system?

Yes, it offers two-way sync with tools like Jira Service Management and a public API for portability.

How does access management work in Serval?

Users request access naturally, with policies for approvals and auto-provisioning via SCIM or APIs.

Is Serval secure for enterprise use?

It complies with SOC 2, HIPAA, GDPR, features encryption, and provides SIEM-integrated audit logs.

Do I need coding skills to use Serval?

No, natural language inputs handle most tasks, though code inspection is available for advanced users.

What deployment options does Serval offer?

Cloud-hosted, hybrid, or fully self-hosted to match infrastructure needs.

How does Serval handle workflow scalability?

Workflows manage as code in Git for version control and team collaboration.

Can teams customize AI responses?

Yes, add guidance to align agents with your organization's tone and procedures.

What if a request can't be automated?

The system escalates to humans with full context via AI Copilot suggestions.

Is there a trial for Serval?

Contact sales for a demo; it includes hands-on testing of features.

Ready to try Serval?