Kore.ai is an AI platform designed to enhance both customer and employee experiences through the deployment of conversational virtual assistants and generative AI applications. The tool streamlines interactions across various domains — including banking, healthcare, retail, IT support, and HR — offering solutions like BankAssist for conversational banking, HealthAssist for healthcare support, and IT Assist for IT troubleshooting.

By automating over 80% of commonplace inquiries and enabling 24/7 support across multiple channels, Kore.ai aims to boost productivity, customer satisfaction, and overall efficiency — leveraging pre-trained language models (LLMs) and offering seamless integration with major ITSM, ERP, and HCM platforms.

The platform not only facilitates greater customer retention and lifetime value through its award-winning conversational AI but also enhances agent and employee experiences by providing AI-powered assistance that suggests real-time answers and coaching.

Kore.ai is engineered to understand user intent, context, and preferences — delivering personalized and relevant search experiences. It also allows for the augmentation of any application with AI capabilities to ensure enterprise-grade control over data access and interaction quality.

With its global scale, Kore.ai serves enterprises worldwide, optimizing millions of interactions per day, and delivering significant economic value to its clients by simplifying the adoption of AI solutions in a flexible and controlled environment.