Best AI Call Center Tools
74 toolsRanked by traffic
AI call center tools bring AI to phone and contact center support: handling and routing calls, assisting live agents during conversations, and analyzing recordings for quality and trends. The category includes voice-capable help desks like Zendesk AI and Freshdesk, business phone platforms like Dialpad, and voice AI builders like Vapi.
Contact center managers, support ops, and growing teams use these to cut wait times and give agents real-time help on calls. The standout feature is live transcription and agent assist: as a caller speaks, AI surfaces answers and the next best action without making the agent search. Voice AI can also answer simple calls outright. Just test the speech recognition on your own accents and call quality first, since transcription errors on a noisy line turn helpful suggestions into distractions.
Zendesk AI
An AI tool built on billions of real customer service interactions that understands customer experience
Gorgias
Streamlines customer support with AI-powered automation for ecommerce brands
Dialpad
Support customers, drive sales, and collaborate with your team with the power of AI
Freshdesk
Streamlines customer service with AI-powered ticketing and omnichannel support
Freshworks
An AI-powered customer service platform that aims to improve how businesses engage with their customers
Crisp MagicReply
The virtual assistant for customer service enabling AI and humans to work together
Vapi
Builds and deploys AI voice agents for real-time conversations
Deepgram
Power your apps with world-class speech and domain-specific language models (DSLMs)
Tidio
Streamlines customer support with AI-powered chatbots and live chat
JustCall
An AI-powered platform for connecting with customers through voice, SMS, email, and WhatsApp
Retell AI
Builds scalable AI voice agents for phone calls and customer interactions
Chatwoot
Manages customer conversations across multiple channels from one platform
Smartsupp
A customer engagement platform that combines live chat, chatbots, and AI-driven tools
Fin
Support automation tool from Intercom designed to reduce support tickets
Frequently Asked Questions
What is the best AI call center software?
The best AI call center software depends on whether you want a phone-first platform or voice added to a help desk. Dialpad is built around AI calling and real-time transcription, while Zendesk AI and Freshdesk add voice to broader support suites. For fully automated voice agents, builders like Vapi let you design custom call flows.
What is the difference between call center and customer service tools?
Call center tools focus on the phone and voice channel: call routing, live agent assist during calls, and call analytics. Customer service tools cover support across all channels, including email, chat, and social. A call center platform handles the voice side specifically, while a help desk manages the full mix of written and spoken conversations.
How does AI agent assist work on calls?
AI agent assist listens to a live call, transcribes it in real time, and surfaces relevant answers, scripts, and next steps on the agent's screen as the conversation unfolds. The agent reads suggestions instead of searching mid-call. After the call, AI can summarize it and log notes automatically, saving the manual wrap-up time agents usually spend.
Can AI answer phone calls automatically?
Yes, voice AI tools can answer calls, understand spoken requests, and handle routine tasks like checking order status or booking appointments without a human. Platforms like Vapi let businesses build these voice agents with custom flows. They work best for predictable calls and hand off to a live agent when a request gets complex.
Does AI call analytics improve agent performance?
AI call analytics improves performance by transcribing and scoring calls automatically, flagging issues like long hold times, missed questions, or sentiment dips. Managers review trends across thousands of calls instead of spot-checking a few. Agents get specific, consistent coaching based on real conversations, which is far faster than manually listening to recordings one at a time.