Slack AI by Salesforce
Slack AI is a suite of features designed to enhance productivity and collaboration within the popular communication platform.
At the heart of Slack AI is the capacity to instantly summarize conversations and threads, enabling users to stay updated without having to sift through every single message. This, in turn, promises significant time savings — with Slack’s internal analysis during the pilot phase suggesting an average of 97 minutes saved per week for users.
The tool’s conversational search capabilities allow users to ask questions in natural language and receive concise, relevant answers — thus streamlining the search process within Slack and potentially unveiling insights that could influence decision-making.
However, it is important to note that Slack’s approach to AI extends beyond just a single tool, integrating a variety of AI-driven solutions into its ecosystem. This includes Slack GPT for automatic contextual responses and conversation summaries, and integrations with partner-built apps like ChatGPT and Anthropic’s Claude. Furthermore, Slack is enhancing its Workflow Builder toolkit to include generative AI prompts.
Finally, we should add that Slack AI takes good care of your security and data privacy, ensuring that all interactions and data within Slack remain protected within its secure infrastructure. The company emphasizes that it does not use customer data to train its large language models, maintaining the privacy and integrity of users’ information.
Video Overview ▶️
What are the key features? ⭐
- Conversation summaries: Slack AI can quickly summarize entire conversations or threads with a single click. This lets you quickly catch up on what you missed without having to read through every message.
- Smarter search: You can ask Slack AI questions using everyday language, and it will find the answers for you.
- Data privacy and security: Slack AI operates within Slack's trusted environment, ensuring that the information you share and the conversations you have are kept private and are not used to train the AI models.
- Generative AI-powered custom responses: Slack AI includes tools like Slack GPT, which can automatically generate replies or content based on the context of your conversations. This, in turn, makes responding to messages quicker and easier.
- Workflow automation: Slack AI enhances Slack's existing workflow builder with AI capabilities, enabling you to automate more of your routine tasks and integrate AI into your workflows.
Who is it for? 🤔
Examples of what you can use it for 💭
- Use Slack AI to instantly get a summary of long threads or conversations
- Ask Slack AI a question in plain language to find specific information or documents
- Get automatic updates or recaps on channels, even those you don't actively follow
- Easily draft replies or generate content based on your conversation history
- Automate common tasks or workflows to streamline your work processes
Pros & Cons ⚖️
- Great for existing Slack users
- Provides a convenient way to generate content from Slack
- Improves customer interactions and workflows
- Not sure you need it if you're not already using Slack
